IMPORTANT ALERT – for Clients and Community Partners
RE: COVID-19 Business Continuity Planning
UPDATED: April 28th, 2020
As stated in the Thrive vision, “We believe thriving children create thriving communities”, so it goes without saying that community is at the heart of everything we do. This extends beyond our staff, and clients and Hamilton community, to include the entire global population. The developments over the last week with respect to COVID-19 have been arriving rapidly. Like many others in our community, the Board of Directors together with myself have been closely following the progress and watching the suggested guidelines/actions by the Government of Canada, the Public Health Agency of Canada, and other local health organizations. By working together, we can make a difference in this outbreak by flattening the curve to decrease the rate of transmission and protecting those among us who are most vulnerable to COVID-19.
Trying times like this also provide incredible opportunities for learning. As we look towards the future, we will emerge with new shared learnings, ways of working together, thus a more responsive and supportive service to families accessing, which in turn creates stronger communities. On March 17th, Dr. David Williams, Ontario’s Chief Medical Officer of Health issued the following to employers as part of his statement, “I am asking all employers in Ontarian to facilitate virtual work arrangements to enable employees to work from home where possible to enable workers to limit their activities, care for children and to self-isolate. However, I recognize that there are a number of workplaces where this is not possible. I would ask those employers to use their judgement to sustain operations in a manner that maintains social distancing.”
Thrive Child and Youth Trauma Services will be closed for all in person meetings and appointments until at least May 31st. As we receive ongoing direction and updates from our Public Health officials, we will continue to reassess and update our community as we receive updates. Our clinical focus has shifted to assess risk and safety and provide support where needed. Staff will be available and working from home and can be reached by email should you require any support – contact information can be located on our webpage at www.thrivechildandyouth.ca/contact. Please be advised that all voicemails will be checked daily and responded to within 24 business hours.
We understand that this decision may cause additional anxiety for children and youth whose appointments will have to be postponed at this time. In case of an emergency, or a serious concern regarding any child or youth, please contact any of the phone numbers listed below where you can reach someone who will assist you:
Some important telephone numbers you may require during this time:
- Crisis Outreach and Support Team (COAST): (905) 972-8338
- Children’s Aid Society of Hamilton (CAS): (905) 522-1121
- Catholic Children’s Aid Society (CCAS): (905) 525-2012
- CAS and CCAS emergency after hours’ line: (905) 5228053
- Kids Help Phone, a Canadian charitable organization that provides 24/7 free confidential professional online and telephone counselling and volunteer-led, text-based support in English and French to youth up to age 20 across Canada
- Call 1-800-668-6868 or text CONNECT to 686868
- Visit Ontario's website to learn more about how the province continues to protect Ontarians from COVID-19.
- Visit the City of Hamilton webpage for more information about Closures & Cancellations Due to COVID-19 - https://www.hamilton.ca/alert/98886
- For more information from Public Health Hamilton on the steps beign taken to protect the Health and safety of our community, please visit - https://www.hamilton.ca/node/95791
We will be closely monitoring local health information for updates and hope to be resuming services in the very near future when it is safe to do so.
Stay safe and healthy.
Stephanie Taylor and the Board of Directors at Thrive