Thrive Child and Youth Trauma Services - Hamilton, ON
To facilitate the smooth, efficient and effective functioning of Thrive Child and Youth Services, to assist members of the program team, and support the ED in the marketing and fundraising function as required.
Minimum education: successful completion of GED; post-secondary an asset
Excellent computer skills including working knowledge of Microsoft Office Suite
Familiarity with design software such as lnDesign an asset
Skilled in social media (FB, Twitter, lnstagram) and website maintenance;
Excellent Organizational skills
Excellent Time Management skills
Accuracy and attention to detail
Good judgment and critical thinking skills
Able to plan and carry out tasks to work to a deadline as required
Able to work as part of a team and to work alone
Able to give and receive constructive feedback
Able to use and trouble-shoot basic office equipment properly- fax, printers, copiers, etc.
Excellent communications skills, oral and written
Experience in public relations or customer service an asset
Applied understanding of maintaining confidentiality and protection of privacy
Passion for and commitment to the Thrive mission
Communications/Customer Service/Program Administration
Fluency in French or Arabic is a strong asset.
Create/maintain welcoming environment for clients; greet clients; inform clinicians when their clients arrive
Answer telephones professionally and courteously, take accurate messages, relay messages in a timely and effective manner
Administer the telephone system, setting up/changing users
Respond to agency emails (info@thrive) and seek direction as appropriate
Input new client information into Caseworks
Collect and enter program data such as client satisfaction surveys and other data as required
Process all mail- outgoing and incoming-direct Confidential correspondence to Executive Director
Ensure the cleanliness and general maintenance of common areas- waiting room, kitchen, copier area, etc. conduct daily /weekly checks
Maintain office keys, and key tracking forms
Monitor and maintain office supplies and equipment, ensure all is in good working order; contact suppliers, maintenance, workers, etc. as needed with supervisor approval
Maintain and keep current all agency contact lists, internal and external, including emergency contact information for staff and consultants
Provide IT support in office-liaise with external IT provider to set up/disable email accounts, etc.
Take minutes at Team Meetings
Order psychology supplies as directed by Program Support Coordinator
Purchase and stock supplies (kitchen supplies, kids snacks, office supplies) according to spending authorization
Be responsible for agency petty cash, following approved procedures
Carry out regular petty cash reconciliation as per policy and procedure
Carry out monthly Visa reconciliation
Verify all vendor invoices (except consultants) to ensure goods/services received as charged and code accurately; obtain requisite approvals; forward to A/P for payment
Maintain cheque log and prepare bank deposits according to established procedure
Arrange for cheque signing by required signing authorities by payment due date.
Fundraising and Marketing
Record donations in spreadsheet
Produce and send tax receipts
Draft for review/approval by Executive Director and send thank you letters
Process payments from credit cards
Creation of content
Update Facebook page
Handle Twitter account –planning and scheduling tweets
Prepare regular reports on social media analytics
Prepare and publish quarterly newsletter- Community Briefing
Maintain and edit website; liaise with Web host
Prepare donations reports for Executive Director and Board
Working with Executive Director, develop fundraising campaigns /appeals –graphics, vehicles, etc.
Support donor relations/communications with donors / manage donor recognition on website
Assist with special events and attend third party events on behalf of Thrive as required
Assist with grant writing and identifying granting opportunities
Maintain client, staff and volunteer confidentiality at all times;
Conduct self in accordance with Thrive policies and values
Work safely, remove and/or report any unsafe conditions, and follow all agency health and safety policies and procedures
Other duties may be required
Vulnerable Sector police clearance
First Aid/CPR is required to begin job
Non-violent Crisis Prevention/Intervention is an asset
Trauma-Informed Practice-general principles is an asset
The salary for this position is dependent upon qualifications and experience. If you meet the minimum requirements for this position, please send us a cover letter and resume in one PDF document before June 25th. Thrive is an equal opportunity employer. While we thank all candidates for their interest, only those selected for an interview will be contacted.
Job Types: Part-time, Permanent
Experience the stories and the process behind the play "Better" produced by Thrive Child and Youth Trauma Services and Sir John A. MacDonald in partnership with the Hamilton Spectator.
Donations can be made at the door and all proceeds will go to Thrive Child and Youth Trauma Services.
The Magnes Group is an insurance and risk management advice organization providing personalized insurance coverage for every client. The Magnes Group fosters a culture of giving and generosity as we saw firsthand through the enthusiasm of the staff Community Advocate Committee.
The Magnes Group’s Community Advocate Committee planned a fundraiser to benefit our programs and services by selling Easter themed Candy Grams. We are so thankful for their support and love to see employees and companies coming together to benefit the communities in which they live and work.
Thank you, Magnes Group!